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  • Where to switch on the online timesheet notifications?

Where to switch on the online timesheet notifications?

To switch on client online timesheet notifications you need to follow the steps on this page:

https://hub.centricflow.co.uk/knowledge-base/clients/how-do-i-enable-a-client-online-timesheets

  • Getting Started
    • Welcome to CentricFlow
  • Apps
    • Apps: Microsoft 365 not working - unable to connect to Microsoft?
    • Apps: Microsoft app integration after sending emails I have got the notification to say failure to send email?
    • Microsoft 365: Troubleshooting Syncing With Microsoft 365 calendar
  • Release notes
    • Release Notes: 05th May 2026
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    • Release Notes: 21st May 2026
    • Release Notes: 23rd March 2026
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    • Release Notes: 30th September 2025
    • Release notes: 31st October 2024
    • Release Notes: 6th August 2025
    • Release notes: 6th February 2025
    • Release notes: 6th March 2025
    • Release Notes: December 2025
    • Release notes:24th March 2025
  • On-Boarding
    • Candidate Onboarding > 48-Hour Opt-Out Agreement (AWR)
    • Candidate Onboarding: Auto-set candidate availability when new candidates register.
    • Candidate Onboarding: Registering existing candidates added to the CRM.
    • HMRC New Starter Declaration Form update
    • How do I activate a candidate after they have onboarded video?
    • How do I duplicate an Onboarding Form?
    • How do I setup specific document per Onboarding Form to be signed by candidates?
    • I cannot upload an image from my iPhone
    • Onboarding link not sending via email
    • Onboarding: Different additional questions for multiple onboarding forms?
    • Onboarding: How can I make a new onboarding document?
    • Onboarding: How do I add Additional Questions?
    • OnBoarding: How do I create compliance requirements per on-boarding form?
    • OnBoarding: How do I setup multiple on-boarding forms?
    • Onboarding: How do I specify what Onboarding Form an Additional Question is used on?
    • Onboarding: How many Additional Questions can I ask?
    • Onboarding: Temps/workers has managed to bypass mandatory fields?
    • OnBoarding: Test Document DOCX
    • OnBoarding: Test Document PDF
    • OnBoarding: Test Image JPG
    • OnBoarding: Test Image PNG
    • Onboarding: We want candidates in our office to be able to register and complete their application form while they are here?
    • Onboarding: What are Additional Questions?
    • Onboarding: What types of questions can be asked?
    • Onboarding: When a worker completes the onboarding link does the system generate everything into an application form and if so where do I find it. 
    • Onboarding: Why do you set a candidate inactive when they onboard?
    • Ratecards: How can I see if an existing Booking has a Rate Card?
    • Troubleshooting: Onboarding form is not applying the form fields rules correctly
  • Training
    • Training Session: Evertime Integration Troubleshooting
    • Training Session: Getting started with 2FA/MFA (Two Factor Authentication)
    • Training Session: How to Setup Agency Settings in CentricFlow?
    • Training Session: How To Setup CentricFlow To Evertime Automated Integration Via FTP?
    • Training Session: How to Setup Clients in CentricFlow?
    • Training Session: Recommended steps to get your CRM setup.
    • Training Session: What is a Booking Attachment and how do I set it up?
  • Data Imports
    • Clients Imports: What fields are mandatory?
    • Data Import Candidates Template
    • Data Import Candidates Updater Template
    • Data Import Clients Contacts Template
    • Data Import Clients Contacts Updater Template
    • Data Import Clients Site Addresses Template
    • Data Import Clients Site Addresses Updater Template
    • Data Import Clients Template
    • Data Import Clients Updater Template
    • Data Imports: Candidates CSV Import Templates
    • Data Imports: Clients CSV Import Templates
    • Data Imports: CSV Import Templates
    • Import: I have a list of job roles I need to upload onto CentricFlow, what is the best way to add/import these?
    • Importing Candidates
    • Importing Client Sectors
    • Importing Clients
    • Importing Compliance Types
    • Importing Job Titles
    • Importing Skills
  • Reports
    • Custom Report: Branches Report Template
    • Custom Report: Client Compliance Report Template
    • Custom Report: Client Contacts Report Template
    • Custom Report: Client Credit Requests Report Template
    • How do I report against our Operational Analytics?
    • Report: Agency Margin Report
    • Report: Agency Margin Report (v2)
    • Report: All Client Contacts Report
    • Report: AWR Report
    • Report: Booking Request Vs Bookings Report
    • Report: Candidate Availability Report
    • Report: Candidate Contact Summary
    • Report: Candidate Nationality Report
    • Report: Client Charge Report (Posted)
    • Report: Client Charge Summary Report
    • Report: Client Contact Summary
    • Report: Consultant Email Audit Report
    • Report: Evertime Candidates Report
    • Report: Holiday Accrual Report
    • Report: Holiday Calculation Report
    • Report: Limited Candidate Payment Report
    • Report: Minimum Compliance Report
    • Report: Minimum Wage Check Report
    • Report: New Candidates
    • Report: New Clients
    • Report: New Starter Report
    • Report: New Starters Since Report
    • Report: Pay & Charge Summary Report
    • Report: Payment Type Report
    • Report: Payroll Provider Report
    • Report: SMS Transactions Report
    • Report: Timesheet Report By Candidate
    • Report: Timesheet Report By Company
    • Report: Timesheets Pending Approval
    • Report: Worker Pay Summary Report
    • Report: Workers with no Payroll Number
  • Pools
    • How are the candidate pools audited?
    • How do I add an additional candidate to a pool?
    • How do I create a candidate pool?
    • How do I delete a candidate pool?
    • How do I remove a candidate from a pool?
    • How do I send an email to a candidate pool?
    • How do I send an SMS to a candidate pool?
    • What is a candidate pool?
  • Settings
    • Additional Task Filters
    • Consultant My Settings
    • How can I customise CentricFlow with my own terminology?
    • How To Add A New Agency API Access Video?
    • How To Add A New Agency Branch Video?
    • How To Add A New Agency Client Sector Video?
    • How To Add A New Agency Consultant Video?
    • How To Add A New Agency Credit Controller Video?
    • How To Add A New Agency Custom Tag Video?
    • How To Add A New Agency Email Template Video?
    • How To Add A New Agency Job Title Video?
    • How To Add A New Agency Minimum Compliance Video?
    • How To Add A New Agency Skill Video?
    • How To Add A New Agency Task Category Video?
    • How To Add A New Agency Training Type Video?
    • How To Add A New Booking Compliance Video?
    • How To Add A New Payroll Provider Video?
    • How To Add A New Security IP Address Restriction Video?
    • How To Add A New Shift Category Video?
    • How To Add Agency Document Types Video?
    • How To Add New Agency Rates Video?
    • How To Add New Agency Your Compliance Documents Video?
    • How To Add Your Compliance On-boarding Document Video?
    • How To Delete a Shift Category Video?
    • How To Delete Your Compliance On-boarding Document Video?
    • How To Edit a Shift Category Video?
    • How To Edit The Agency Basic Details Video?
    • How To Edit The Agency Custom Fields Video?
    • How To Edit The Agency CV Parsing Settings Video?
    • How To Edit The Agency Financials Video?
    • How To Edit The Agency On-Boarding Settings Video?
    • How To Edit The Agency SMS Settings Video?
    • How To Edit The Agency System Notifications Video?
    • How to hide a Job Title from Onboarding options
    • How To Replace A Your Compliance On-Boarding Document Video?
    • How To Replace Your Compliance On-boarding Document Guide
    • How To Show A Job Title In An On-boarding Form Video?
    • Question: Client Details Warning "Workwell Credit Admin Team Approval" - What is this warning and how does it work?
    • Question: How does the “Set As Default” action in the Credit Controllers module work?
    • Question: The 12.07% holiday pay will be in addition to the listed hourly pay rate (exclusive of)
    • Setup: How To Add A New Agency Job Title Video?
    • Setup: How To Add A New Agency Skill Video?
    • Setup: How To Add New Candidate Compliance Document Video?
    • Setup: How To Add New Client Compliance Document Video?
    • Troubleshooting: I have tried to integrate my emails which they appear to be linked correctly, although I am unable to send/receive references?
    • What is 'Your Terminology' in the Agency Basic Details page?
    • What is the payroll provider bank account number?
    • What is the payroll provider bank sort code?
    • What is the payroll provider VAT Number?
    • What is the Use minimum hours for a booking if a rates card is set setting?
    • When are Client Booking Notifications triggered?
    • Why am I not receiving system notifications?
  • Dashboards
    • Can I customise my dashboard?
    • Dashboard Search: Searching for Clients, Candidates and Contacts
    • How To View The KPIs dashoard?
    • What is the Dashboard Active / Registered Workers Stats?
    • What is the Dashboard Active Perm Placements Stats?
    • What is the Dashboard Bookings Today Stats?
    • What is the Dashboard Data Validation Stats?
    • What is the Dashboard Expiring / Expired Compliance Stats?
    • What is the Dashboard Expiring Training Stats?
    • What is the Dashboard Interviews Requested Stats?
    • What is the Dashboard Job Offers Stats?
    • What is the Dashboard Jobs Accepted Stats?
    • What is the Dashboard Leads Stats?
    • What is the Dashboard Live Roles Stats?
    • What is the Dashboard My Sales Calls Stats?
    • What is the Dashboard New Registrations Today Stats?
    • What is the Dashboard On-boarding Stats?
    • What is the Dashboard Pending Approval Stats?
    • What is the Dashboard Telephone Enquiries Stats?
    • What is the Today's Booking Overview on the dashboard?
    • What options are available to customise my dashboard?
  • Availability
    • Candidate availability: How can I turn off the candidate availability emails, for all candidates that are sent out please?
    • Candidate DNU Flag on availability
    • How can I view a report of the logged availability?
    • How do I add availability from the a Candidate Search?
    • How do I add availability from the Candidate Profile?
    • How do I add availability from the dashboard?
    • How do I remove availability from the Candidate Profile?
    • How do I remove availability from the dashboard?
    • How do I setup automated availability reminders?
    • How do I setup Shift Types
    • What email do the Update your availability notifications come from?
    • What is Candidate Availability?
  • Candidates
    • Candidate Holiday Management: How can we manage the Candidates Holidays within the CRM?
    • Candidate Holidays: How do I add holidays in bulk?
    • Candidate Holidays: How do I manage holidays in bulk?
    • Candidate Profile: Filtering Job Titles to allocate to candidates more efficiently.
    • Candidate Profile: Filtering Skills to allocate to candidates more efficiently.
    • Candidate Registration: How do I setup a template for sending the link to a candidate?
    • Candidate: Can I send documents to workers after they have registered please that needs signing?
    • Candidate: Can we make alterations to the welcome email so we can include things from our generic welcome email?
    • Candidate: How to re-trigger the candidate account setup process?
    • Candidate: Is there any way to send the new starter check list after they’ve registered?
    • Candidate: Where can I see the umbrella company the candidate has?
    • CVs: When i try opening a cv to download it, it won't open
    • Does the import candidate data via CSV replace existing candidate records?
    • How do I create new Candidate Login details?
    • How do I request documents from a Candidate?
    • How do I search for Non-Compliant Candidates
    • How do I setup my On-Boarding?
    • How do I setup the Candidate's welcome Email?
    • How do I track which consultant has deleted a Candidate?
    • How do we change who the holiday requests emails coming to?
    • How To Access Candidates OnBoarding Registration Links Video?
    • How To Archive Candidates In Bulk Video?
    • How to delete a candidate video?
    • How to Download the Candidate Profile Snapshot Video?
    • How To Log A Candidate Call And Run Candidate Contact Summary Report To Check Calls Video?
    • How To Log A Candidate Call Video?
    • How To Provide the Candidate ID and Name To Support Video?
    • How To Reset A Candidate Password And Test Logging In Video?
    • How To Reset A Candidate Password Video?
    • How To Set Up Documents That Need To Be Signed Video?
    • How To Unarchive Candidates In Bulk Video?
    • How To Unsubscribe Candidates From Receiving Emails Video?
    • How To Update A Candidate Date Of Birth Video?
    • How To Update A Candidate National Insurance Number Video?
    • How To Update A Candidate Worker Type From PAYE To Umbrella Video?
    • Is there a way to differentiate between agency references and employer references?
    • National Insurance Numbers (NINOs): Format and Security: What a NINO looks like
    • OnBoarding: How can I access my candidates on-boarding registration links in CentricFlow?
    • OnBoarding: Just to confirm, the current candidate registration link, is that going straight to Centric Flow or via RSS?
    • OnBoarding: Now that candidates have been migrated if we can have a new link for the candidates this should avoid the necessity to manually transfer?
    • Onboarding: Where are the answers to the additional onboarding questions saved on the candidate’s record for future reference?
    • Troubleshoot: Why can't I view any information when I download a Candidate Contact Summary report?
    • Troubleshooting: Candidate Profile Image Showing in Landscape instead of Portrait orientation
    • Unable to send Candidate Welcome Email
    • What email do the Candidate Training Expiry Report alerts come from?
    • What is NINO?
    • What is the candidate limited bank account number?
    • What is the candidate limited bank sort code?
    • What is the candidate limited vat number?
    • What is the Candidate registration journey in CentricFlow?
    • What is the National Insurance Number or NI Number or NINO?
    • What is the UTR or Unique Tax Reference for Limited Companies?
    • What is the VAT number format?
    • When a candidate registers using the On-Boarding Form where do the address details appear?
    • When I import candidate data, using the Candidate Import feature, does it replace existing candidate records?
    • When is a candidate activation email sent?
    • Why is a candidate not receiving emails from the CRM?
    • Working Time Directive Permission
  • Clients
    • Are Client Branches in the Client Details page customisable?
    • Are Client Sectors in the Client Details page customisable?
    • Are Client Sources in the Client Details page customisable?
    • Are the Client custom fields customisable?
    • Can I have several Clients with the same Client Reference?
    • Client Compliance: How can I change an expiry date for a client's compliance document?
    • Client Details: Cannot update client sector without a company number?
    • Client Document Signing
    • Clients: Bulk changing client consultant. I am looking to change a large number of clients from myself to another consultant, is it possible?
    • Does the Client Reference field need to be unique?
    • Evertime: How do we to ensure the invoicing method is set to consolidated to prevent this overwriting Evertime?
    • How can I add a Client Accounts Reference to a Client?
    • How can I add a Client Branch in the Client Details page if it does not exist?
    • How can I add a Client Source in the Client Details page if it does not exist?
    • How can I add a new consultant to assign it as a Lead Consultant to a client?
    • How can I customise the client custom fields section in the client details page?
    • How can I edit a Client Branch?
    • How do I add a Client Contact?
    • How do I add a Client Site Address?
    • How do I add a Client?
    • How do I add a flag against a client contact, who may be also a candidate too?
    • How do I add additional lead consultants to a Client?
    • How do I assign a Client to a specific Client Branch?
    • How do I assign a lead consultant to a client?
    • How do I disable a client for online timesheets video?
    • How do I edit the Client Head Office details?
    • How do I edit the Client Main details?
    • How do I enable a client for online timesheets video?
    • How do I enable a client online timesheets?
    • How do I Request Credit for a Client?
    • How do I reset a client contact password?
    • How do I send an email to clients within a specific sector?
    • How do I setup a client online timesheets?
    • How do I setup and use the Credit Request feature?
    • How do I setup the client online timesheets approver?
    • How do I update the Client Company Number?
    • How many client custom fields can I have?
    • How To Add A New Client Video?
    • How To Add Client Notes Video?
    • How To Download All The Client Contacts Video?
    • How To Edit Client Details Video?
    • How To Edit Client Financials Video?
    • How To Manage Client Booking Attachment Video?
    • How To Manage Client Compliance Video?
    • How To Manage Client Contacts Video?
    • How To Manage Client Credit History Video?
    • How To Manage Client Plan Access Video?
    • How To Manage Client Site Addresses Video?
    • How To Manage Client Tasks Video?
    • How To Search Clients By Branch Video?
    • How to Search Clients by Postcode and Distance Video?
    • How To Search Clients By Postcode Video?
    • How to Search Clients by Sector Video?
    • How To Search Clients By Source Video?
    • How To Send Emails To Clients By Postcode Video?
    • How To Setup a Client Contact As Invoice Contact Video?
    • How To Setup a Client Site Address As Invoice Site Address Video?
    • How To Update A Client Accounts Reference Video?
    • How To Update Client Branches In Bulk Video?
    • How To Update Client Reference Field Video?
    • How To Update Client Sectors In Bulk Video?
    • How To Update Clients Lead Consultant In Bulk Video?
    • How To Update Company Accept CIS Candidates Video?
    • How To Update Company Accept Limited Candidates Video?
    • How To Update Company Accept Outsourced Payment Provider Candidates Video?
    • How To Update Company Accept PAYE Candidates Video?
    • How To Update Company Accept Perms Candidates Video?
    • How To Update Company Accepted Candidates Types Video?
    • How To Update Company Additional Fields Video?
    • How To Update Company Basic Hours Timesheets Video?
    • How To Update Company Internal Notes Video?
    • How To Update Company Online Timesheets Video?
    • How to Update the Client Company Number Video?
    • How To Update the Company Additional Consultants Video?
    • How to Update the Company Client Accounts Reference Video?
    • How To Update the Company Client Branch Video?
    • How to Update the Company Client Sector Video?
    • How To Update the Company Client Source Video?
    • How To Update The Company Client Status Video?
    • How To Update the Company Clients Name Video?
    • How To Update the Company External Client Reference Video?
    • How To Update The Company Lead Consultant Video?
    • How to view Active clients only video?
    • How To View Client Permanent Jobs Video?
    • How To View Client Rate Cards Video?
    • How To View Client Work History Video?
    • How To View Clients Leads Only Video?
    • How To View the Client Details Log Video?
    • The client Head Office details are wrong - How do I update them?
    • The client main contact details are wrong - How do I update them?
    • What are additional lead consultants in the Client Details page?
    • What are Client Tags in the Client Details page?
    • What data can be entered into the Client Location Factor ID?
    • What does it mean "Accept CIS" checkbox in the Client details page?
    • What does it mean "Accept Limited" checkbox in the Client details page?
    • What does it mean "Accept Outsourced Payment Provider" checkbox in the Client details page?
    • What does it mean "Accept PAYE" checkbox in the Client details page?
    • What does it mean "Accept Perms" checkbox in the Client details page?
    • What is a Basic Hours in the Client details page?
    • What is a Detailed timesheet in the Client details page?
    • What is the Client Accounts Reference field in the Client Details page?
    • What is the Client Location Factor ID?
    • What is the Client Reference field?
    • What is the Clients Week Ending (Online Timesheets)?
    • What type of Accepted Candidate Types can I add to a Client?
    • What type of Client Sources are there?
    • What type of Client Statuses are there and what do they mean?
    • What types of Online Timesheet Methods are there?
    • When are Timesheets reminders sent out to candidates?
    • When do the online timesheets start for a client?
    • Where is the Client Last Contacted date updated in CentricFlow Video?
    • Where is the Client Location Factor ID mapped to in Evertime?
    • Where is the Client Location Factor ID mapped to on the Combi?
    • Where is the Client Location Factor ID within CentricFlow?
    • Where to switch off the online timesheet notifications?
    • Where to switch on the online timesheet notifications?
  • Consultants
    • 2FA/MFA: Resetting a users grace period.
    • 2FA/MFA: Resetting a users MFA Settings.
    • Adding a Consultant
    • Can I add a new consultant account and can I then activate the new user?
    • Candidate Notes: I cannot edit notes, how can I do this?
    • Consultant: Stuck on Booking Plan screen after changing permissions?
    • How can I change my password after I have logged in?
    • How do I disable a Consultant?
    • How do I enable Two Factor Authentication?
    • How do I request a new password for CentricFlow
    • How do I reset a Consultants password?
    • How do I update a Consultants permissions?
    • How do I use Two Factor Authentication?
    • How To Access Consultant Audit Logs Video?
    • How To Disable Consultant Permission For Booking Cancellation (Accidental Bookings) Video?
    • How To Enable Consultant Permission For Booking Cancellation (Accidental Bookings) Video?
    • How to I restrict which Consultants can activate candidates?
    • How to I setup our Emails within CentricFlow?
    • How to setup Emails using GMail as the Email Server?
    • How To Turn Off Completed Reference Requests Notifications For A Consultant Video?
    • How To Turn Off New Client Notifications For A Consultant Video
    • How To Turn On Completed Reference Requests Notifications For A Consultant Video?
    • How To Turn On New Client Notifications For A Consultant Video?
    • How To Update Consultant Permissions Video?
    • How To Update the Edit Candidate Note Permission Video?
    • Is there anyway you can see other consultants call backs or diaries in case they are out of the office or on holiday?
    • Troubleshoot: Unable to login
    • Troubleshooting: Consultant Email Settings Not Working SMTP Error: Could not authenticate
    • Troubleshooting: Consultant Email Settings Not Working SMTP Failed To Connect()
    • Troubleshooting: Consultants cannot view client details
    • What is Two Factor Authentication?
  • Compliance
    • 500 Application Error - This PDF document probably uses a compression technique which is not supported?
    • Compliance - Can we add date stamps to documents via CentricFlow?
    • Compliance: How can I add a new compliance document for signing without it attaching it to my existing on boarding forms?
    • Compliance: How do we send our GDPR compliance document out separately to the registration form?
    • Compliance: Is it possible to ensure e-signature is in place so we can send compliance electronically?
    • Compliance: Minimum Compliance: How do I see if a candidate has met this or not?
    • Compliance: Test Document PDF
    • Expired Compliance: Compliance Expired Internal
    • External Accounts: How do I prevent duplicate emails from being used?
    • How do I cancel a compliance document from being deleted?
    • How do I request a signed document from a Candidate?
    • How do I share Candidate Compliance with external parties?
    • How to check if a candidate has uploaded a document directly into CentricFlow?
    • What are Compliance Types?
    • What email do the Client Compliance Expiry Report alerts come from?
    • What email do the Compliance Errors alerts come from?
    • What email do the Expiring Compliance Document Alerts come from?
    • What happens when I delete a Candidate Document?
  • Permanent
    • Permanent: How do I remove a candidate from the workflow?
  • References
    • Client signing of Candidate references
    • Emails: Issue with sending references
    • How do I activate reference requests notifications video?
    • How do I deactivate reference requests notifications video?
    • How to activate Reference e-signing video?
    • How to add a reference for a candidate video?
    • How to deactivate Reference e-sigining video?
    • How to download a reference with a e-signature for a candidate video?
    • How to submit a reference request with a e-signature enabled video?
    • How to view a reference with a e-signature for a candidate video?
    • Is there a report for references not yet completed?
    • References: Do the custom references stop the old references from being viewed?
    • References: Does the client have to login to complete the reference?
    • References: Getting started with references
    • References: How do candidates add a reference during onboarding?
    • References: How do I change the disclaimer that the client will need to accept when completing the reference?
    • References: How do I customise the questions?
    • References: How do I download submitted references? 
    • References: How do I enable automated reminders to the clients?
    • References: How do I enable the notification for a consultant to receive an email about the completion?
    • References: How do I know that a reference was submitted?
    • References: How do I switch them on?
    • References: How do I view submitted references?
    • References: How does a consultant add a reference?
    • References: What are the default questions?
    • References: What are the references for in CentricFlow?
    • References: What does the reference look like for the client?
    • References: What is the default disclaimer on the references?
    • References: What question types are available for the reference questions?
    • What email do the reference resend notifications come from?
  • Bookings
    • Add Booking: Can I have multi bookings for the same candidate on the same day?
    • Add Booking: Confirm Booking Validation error: Failed Type error?
    • Add Booking: Confirm Booking validation errors: Times Conflict error?
    • Add Booking: What is the Client Booking Notification Primary Approver option?
    • Add Booking: What is the Client Booking Notification Primary Contact (Main Email) option?
    • Add Booking: What is the Client Booking Notification Site Contact option?
    • Add Booking: What is the Client Booking Notification?
    • Add Booking: What types of Client Booking Notification are there?
    • Booking Cancellations with Timesheets
    • Booking Compliance: How do I view the missing requirements when adding the booking?
    • Booking Plan Basics: Do I need permission to access the Booking Plan?
    • Booking Plan Basics: How do I open the Booking Plan?
    • Booking Plan Basics: What is the Booking Plan?
    • Booking Plan Basics: What permissions are available to control the Booking Plan?
    • Booking Plan Stats: What is the Next Week’s Bookings figure on the Booking Plan?
    • Booking Plan Stats: What is the Open Booking Requests figure on the Booking Plan?
    • Booking Plan Stats: What is the This Month’s Bookings figure on the Booking Plan?
    • Booking Plan Stats: What is the This Week’s Bookings figure on the Booking Plan?
    • Booking Plan Stats: What is the Today’s Cancellations figure on the Booking Plan?
    • Booking Plan Stats: What is the Today’s Shifts figure on the Booking Plan?
    • Booking Plan Stats: What is the Today’s Unconfirmed figure on the Booking Plan?
    • Booking Plan Stats: What is the Total Booked Hours figure on the Booking Plan?
    • Booking Plan: Change candidate on booking plan - cannot find the candidate record?
    • Booking Plan: What do the Overall Statistics and Totals values mean?
    • Booking Plan: What does the Next Week's Bookings Total value mean?
    • Booking Plan: What does the Open Booking Requests Total value mean?
    • Booking Plan: What does the This Month’s Bookings Total value mean?
    • Booking Plan: What does the This Week's Bookings Total value mean?
    • Booking Plan: What does the Today's Cancellations Total value mean?
    • Booking Plan: What does the Today's Shifts Total value mean?
    • Booking Plan: What does the Today's Unconfirmed Total value mean?
    • Booking Plan: What does the Total Booked Hours value mean?
    • Booking Report: Report Hours Booked Vs Timesheet Hours.
    • Bookings > I am unable to extend or update an existing booking, receiving a "you do not have permission to access this feature."
    • Bookings: Additional Holiday/Leave categories.
    • Bookings: Can the booking confirmation emails be customised?
    • Bookings: How do I restrict clients to selected Job Titles?
    • Bookings: How to Set the Invoice Contact when adding a Booking
    • Bookings: How to Set the Invoice Location when adding a Booking
    • Bookings: Managing Invoice Contacts When Editing a Booking
    • Bookings: Managing Invoice Locations When Editing a Booking
    • Bookings: Understanding Invoice Contact Defaults on Bookings
    • Bookings: Understanding Invoice Location Defaults on Bookings
    • Bookings: Why can't I select candidates when adding a new booking?
    • Customise the Booking Plan: How do I change the Booking Plan view to show 1 or 2 weeks?
    • Customise the Booking Plan: How do I change the Week Start on the Booking Plan?
    • Customise the Booking Plan: How do I show start and finish times on the Booking Plan?
    • Customise the Booking Plan: How do I show the Charge Rate on the Booking Plan?
    • Customise the Booking Plan: How do I show the Client Contacts on the Booking Plan?
    • Customise the Booking Plan: How do I show the Client Site Address on the Booking Plan?
    • Customise the Booking Plan: How do I show the IR35 Status on the Booking Plan?
    • Customise the Booking Plan: How do I show the Pay Rate on the Booking Plan?
    • Customise the Booking Plan: How do I show the PO (Purchase Order) on the Booking Plan?
    • Customise the Booking Plan: How do I show the Primary Timesheet Approver on the Booking Plan?
    • Customise the Booking Plan: How do I show the Secondary Timesheet Approver on the Booking Plan?
    • How can I add Evertime Rates to a Booking Request?
    • How do change the number of week on the Booking Plan?
    • How do I add a file for the Booking Attachment?
    • How do I cancel a booking?
    • How do I change my week start on the Booking Plan?
    • How do I create a Booking / Placement?
    • How do I customise the contents of my document?
    • How do I end a booking in the booking plan video?
    • How do I show or hide Client Addresses on the Booking Plan?
    • How do I show or hide Client Contacts on the Booking Plan?
    • How do I show the start and finish times on the Booking Plan?
    • How Do I View The Booking Timesheet Approver In The Booking Plan Video?
    • How To Access The Booking Plan Video?
    • How To Add A New Booking Video?
    • How To Cancel A Booking Video?
    • How to change a site address in the Booking Plan video?
    • How to change a site contact in the Booking Plan Video?
    • How to change a worker in the Booking Plan Video?
    • How to change booking notes in the Booking Plan video?
    • How to change Evertime rates in the Booking Plan video?
    • How to change shift times in the Booking Plan video?
    • How to change the booking IR35 in the Booking Plan video?
    • How to change the booking position video?
    • How to change the Ownership in the Booking Plan video?
    • How to change the PO or Purchase Order reference in the Booking Plan video?
    • How to change timesheet approvers in the Booking Plan Video?
    • How to confirm bookings in the Booking Plan video?
    • How to copy a booking in the Booking Plan video?
    • How to Create a Booking Request
    • How To Download A Booking Plan Report Video?
    • How To Extend A Booking Video?
    • How To Log A Client Call In The Booking Plan Video?
    • How To Log A Client Email In The Booking Plan Video?
    • How To Log A Client SMS In The Booking Plan Video?
    • How To Reinstate A Booking Video?
    • How To Select Candidates For a Booking Video?
    • How to unconfirm bookings in the Booking Plan video?
    • How To View Booking Insights Details Video?
    • How to view bookings insights in the Booking Plan video?
    • How to view bookings logs in the Booking Plan video?
    • How To View The Client Contact Details In The Booking Plan Video?
    • How To View The Client Details In The Booking Plan Video?
    • Ratecards: Can I change a Rate Card once it's been allocated to a Booking?
    • Ratecards: Can I have more than one Rate Card for a Client and Position?
    • Ratecards: Can I override the Rate Card for a specific rate?
    • Ratecards: Do you need permissions to manage Rate Cards?
    • Ratecards: How do I add a Rate Card?
    • Ratecards: How do I clone an existing Rate Card?
    • Ratecards: How do I delete a Rate Card?
    • Ratecards: How do I edit a Rate Card?
    • Ratecards: How do I enable a notification when a Rate Card has been added?
    • Ratecards: How do I enable a notification when a Rate Card has been deleted?
    • Ratecards: How do I enable a notification when a Rate Card has been edited?
    • Ratecards: How do I know I am adding a Booking with a Rate Card?
    • Ratecards: How do I use a Rate Card?
    • Ratecards: How do I view a Rate Card?
    • Ratecards: How do I view the logs when a Rate Card has been added?
    • Ratecards: How do I view the logs when a Rate Card has been deleted?
    • Ratecards: How do I view the logs when a Rate Card has been edited?
    • Ratecards: Is a Rate Card Mandatory?
    • Ratecards: What does the message "invalid decimal number format. Only two decimals allowed." mean when adding or saving a Rate Card?
    • Ratecards: What does the message "Standard Rates > Evertime Rate > Day Rate is not a unique value" mean when adding or saving a Rate Card?
    • Ratecards: What does the message "You have selected a Job Title with a Rate Card" mean when adding a Booking?
    • Ratecards: What does the message "You have selected a Job Title without a Rate Card" mean when adding a Booking?
    • Ratecards: What fields are mandatory when creating a Rate Card?
    • Ratecards: What is a Rate Card?
    • Ratecards: What values are accepted within a Rate Card?
    • Training Session: Getting to know the Rate Cards
    • What file types are supported for the Booking Attachment?
    • What is a Booking Attachment?
    • What is a Booking Type, when creating a Booking?
    • What is Risk Analysis and how can I use it?
    • What notifications do the Booking Attachment get sent on?
    • What Timesheet Frequency options are available for a booking/placement?
    • When exchanging a candidate for a booking why do I see a "Booking not updated" message?
    • When extending a booking does it check if the candidate has expiring compliance documents?
    • When extending a booking does it override existing bookings?
    • Where can I add a PO Number to a Booking Request?
    • Where can I add a PO Number to a Booking?
  • Timesheets
    • Candidate Timesheet Approval Notification
    • Client Portal: Can the timesheets be accessed via mobile to be approved?
    • Client Timesheet Filters for improved usability for clients.
    • How do Clients view timesheets from previous weeks?
    • How do I change a timesheet Approver for an Online Timesheet?
    • How do I disable a client for online timesheets?
    • How do I view the approved hours for an Online Timesheet?
    • How do I view the submitted hours for an Online Timesheet before approval?
    • How Do I View The Timesheet Approver In The Online Timesheets Video?
    • How To Reset A Client Contact Password To Access Timesheet Portal Video?
    • How To Turn The Automated Notifications For Timesheets Approvals OFF Video?
    • How To View When The Clients Online Timesheets Reminders Are Sent Out Video?
    • Online Timesheets > Show Total Hours
    • Online Timesheets: Timesheet not showing on Client Portal?
    • Online Timesheets: Which client contact person receive email notifications?
    • Option to Reject Timesheet from Online Timesheets.
    • The client has forgotten their password for the timesheet portal, how can I reset this?
    • Timesheet: Pending Timesheet showing incorrect hours.
    • Timesheet: The Candidate timesheet has got the wrong hours in and I don't know how to reset it?
    • Timesheets: Client Portal timesheets totals do not match online timesheets module?
    • Timesheets: Timesheet Pending Approval Reminder Being sent but none seem to exist?
    • What does the client timesheet approval portal look like?
    • What email address to Timesheet notifications come from?
    • What email do the timesheet notifications for Clients come from?
    • What email do the Timesheet Pending Approval Reminders for Clients come from?
    • What email do the Worker Timesheet notifications come from?
    • What URL / Website does the Client browse to for approving the timesheets?
  • Umbrellas
    • Setup your Umbrella (Outsourced Payroll Providers)
    • What is the UTR or Unique Tax Reference For Umbrellas or Payroll Providers?
  • Jobs
    • Accessing the JSON / XML Feeds for Jobs?
    • Can I add a job title of cherry picker operator?
    • How To Add A Job Video?
    • How To Add A New Job Title Video?
    • How To Create A Jobs JSON API Feed Video?
    • How To Create A Jobs XML Feed Video?
    • How To Disable Access To Jobs Video?
    • How To Enable Access To Jobs Video?
    • Integrating the Jobs Feed with Wordpress
    • Jobs:  Updating a job with wrong formatting Microsoft html tags
    • LinkedIn: What fields are used to populate the XML Feed?
    • Permanent Jobs: New metric added to track Time to Offer
    • XML Feeds: Adding Jobs to your website
  • Emails
    • Default Reply-To email
    • Emailing directly from a Client Profile
    • Emails: Client List > Send Emails > Main Contacts - Error Log - At least one recipient is not valid
    • Emails: Error Log - At least one recipient is not valid
    • Emails: How do I process a reference? I am getting an error to say it has not been sent.
    • Emails: Problem sending emails from CentricFlow?
    • Emails: Setting up emails via GMail
    • How do I setup my Gmail emails in CentricFlow?
    • How do I setup notifications?
    • How to access the CentricFlow Integrations page?
    • Setting up your email (Via Microsoft365)
    • Setting up your email (Via SMTP)
    • Troubleshooting: Emails: Images Copied and Pasted Not Appearing in Emails
    • Troubleshooting: Outlook Email Signature images not displaying
    • Troubleshooting: Send Email Modal > Send Emails - Error Log
  • Login
    • CentricFlow App Is Up Status Update Video
  • Evertime
    • Currently when we receive the Combi file and it is taking a lot of time to review all of the issues and involves a lot of manual intervention?
    • Evertime Log Ins
    • Evertime: Detailed Combi Response Processing
    • Evertime: Evertime Settings - Where are timesheets being collected?
    • Evertime: Get the Import FTP Settings from Evertime Video
    • Evertime: How do I add the Evertime FTP Settings in CentricFlow Video
    • Evertime: How do I select the week I would like to view Integration Warning for?
    • Evertime: How To Download Evertime FTP Combi Integration Response File Video?
    • Evertime: How To Download Evertime FTP Combi Timesheet Integration Response File Video?
    • Evertime: Submitting a Manual Timesheet for export to Evertime.
    • Evertime: We are having to manually transfer placements to CentricFlow, will they automatically filter through to Evertime?
    • Evertime: What are the Evertime Default Timesheet Method options?
    • How do I link CentricFlow to Evertime?
    • How do I setup CentricFlow to send to Evertime automatically?
    • How do I setup my rates within CentricFlow
    • How Do I View The Combi Integration Warnings Video?
    • How To Check Evertime FTP Combi Integration Response Files Video?
    • How To Download The Combi File Video?
    • How to generate and export the combi file for processing?
    • How To Select CentricFlow As Default Method to Collect Timesheets Video
    • How To Select Evertime As Default Method To Collect Timesheets And Set Manual Timesheet Method Video
    • How To Select Evertime As Default Method To Collect Timesheets And Set Online Timesheet Method Video
    • How To setup the initial Combi File Rates to integrate with Evertime?
    • I have a Evertime Combi Upload response file for candidate "xxxxx" with incorrect NI number format. How do I fix this?
    • Integration warnings: Address Line 1
    • Integration warnings: Address Line 2
    • Integration warnings: Address Line 3
    • Integration warnings: Client Address Line 1
    • Integration warnings: Client Address Line 2
    • Integration warnings: Client Address Postcode
    • Integration warnings: Client Name
    • Integration warnings: Company Reg No.
    • Integration warnings: Consultant Split doesn't add up to 100
    • Integration warnings: Contact Name
    • Integration warnings: Country
    • Integration warnings: Default Currency
    • Integration warnings: Default Currency
    • Integration warnings: DOB
    • Integration warnings: Email Address
    • Integration warnings: Forename
    • Integration warnings: Gender
    • Integration warnings: Invalid Ltd Bank Account Number
    • Integration warnings: Invalid Ltd Bank Sort Code
    • Integration warnings: Invalid Ltd VAT Number
    • Integration warnings: Invalid PAYE Bank Account Number
    • Integration warnings: Invalid PAYE Bank Sort Code
    • Integration warnings: Invalid Umbrella Bank Account Number
    • Integration warnings: Invalid Umbrella Bank Sort Code
    • Integration warnings: Invalid Umbrella VAT Number
    • Integration warnings: Invoice Address Line 1
    • Integration warnings: Invoice Address Line 2
    • Integration warnings: Invoice Attn. Forename
    • Integration warnings: Invoice Attn. Surname
    • Integration warnings: Invoice Postcode
    • Integration warnings: Ltd Account Name
    • Integration warnings: Ltd Account Number
    • Integration warnings: Ltd Address Line 1
    • Integration warnings: Ltd Address Line 2
    • Integration warnings: Ltd Address Postcode
    • Integration warnings: Ltd Bank Branch
    • Integration warnings: Ltd Company Name
    • Integration warnings: Ltd Company Number
    • Integration warnings: Ltd Sort Code
    • Integration warnings: Ltd VAT Code
    • Integration warnings: Ltd VAT Number
    • Integration warnings: Missing Primary Charge Rate
    • Integration warnings: Missing Primary Pay Rate
    • Integration warnings: Missing Primary Rate Element
    • Integration warnings: NI Number
    • Integration warnings: PAYE Account Name
    • Integration warnings: PAYE Account Number
    • Integration warnings: PAYE Bank Branch
    • Integration warnings: PAYE Sort Code
    • Integration warnings: Payment Terms
    • Integration warnings: Payment Type
    • Integration warnings: Payroll Frequency
    • Integration warnings: Postcode
    • Integration warnings: Primary Consultant Owner missing
    • Integration warnings: Primary Invoice Contact
    • Integration warnings: Primary invoice location
    • Integration warnings: Primary Invoice Location
    • Integration warnings: Region
    • Integration warnings: Salutation
    • Integration warnings: Start Date
    • Integration warnings: Surname
    • Integration warnings: Umbrella Account Name
    • Integration warnings: Umbrella Account Number
    • Integration warnings: Umbrella Address Line 1
    • Integration warnings: Umbrella Address Line 2
    • Integration warnings: Umbrella Address Postcode
    • Integration warnings: Umbrella Bank Branch
    • Integration warnings: Umbrella Company Name
    • Integration warnings: Umbrella Company Number
    • Integration warnings: Umbrella Sort Code
    • Integration warnings: Umbrella VAT Code
    • Integration warnings: Umbrella VAT Number
    • Integration warnings: VAT Code
    • Integration warnings: What is the available list of integration warnings?
    • Mandatory Fields for Candidates on Evertime
    • Mandatory Fields for Clients on Evertime
    • Troubleshooting: Evertime: 'An email address must be supplied for any contact whose communication method is set to email.'.
    • Troubleshooting: Evertime: 'Candidate must be over 15'. Relates to: 'Date_Of_Birth'.
    • Troubleshooting: Evertime: (whilst processing Clients) ErrorDetails:Address Line 1 is required;Value is:False
    • Troubleshooting: Evertime: (whilst processing Clients) ErrorDetails:Postal Code is required;Value is:False
    • Troubleshooting: Evertime: (whilst processing Company) ErrorDetails:Account Name is required.
    • Troubleshooting: Evertime: (whilst processing Company) ErrorDetails:Company ID Cannot be longer than 20 characters;Value is:False
    • Troubleshooting: Evertime: (whilst processing Company) ErrorDetails:Company ID is required.
    • Troubleshooting: Evertime: (whilst processing Company) ErrorDetails:Name is required.
    • Troubleshooting: Evertime: Account number must be a non-negative number, 8 characters long.;Value is:False
    • Troubleshooting: Evertime: Account_Number was not supplied
    • Troubleshooting: Evertime: AssignId : 1080 - Currency code [XXX] was not found or is not configured for this agency.
    • Troubleshooting: Evertime: AssignId : XXXX – Currency code [XXX] was not found or is not configured for this agency.
    • Troubleshooting: Evertime: Bank name was not supplied.
    • Troubleshooting: Evertime: CandLastName and CandFirstName were used for account name as no AccName was supplied.
    • Troubleshooting: Evertime: Company ID is required.;Value is:False
    • Troubleshooting: Evertime: Could not find a matching Contact Id of XXXX associated with the client XXXX of placement XXXX in Evertime.
    • Troubleshooting: Evertime: Could not find a matching Display Rate Id of XXXX associated with placement XXXX in Evertime.
    • Troubleshooting: Evertime: Data import failed for AssignId: XXXXX
    • Troubleshooting: Evertime: Message is: 'Must supply DOB for PAYE Candidates'. Relates to: 'Date_Of_Birth'
    • Troubleshooting: Evertime: NI Number for Candidate 123456 is not valid
    • Troubleshooting: Evertime: Sort_Code was not supplied
    • Troubleshooting: Evertime: The candidate 'ExternalID' cannot be moved to PAYE using the import
    • Troubleshooting: Evertime: The candidate column Date_of_birth is compulsory for company types LTD or UMB.
    • Troubleshooting: Evertime: The candidate column Date_of_birth is compulsory.
    • Troubleshooting: Evertime: The candidate column gender is compulsory for company types LTD or UMB.
    • Troubleshooting: Evertime: The candidate column Gender is compulsory.
    • Troubleshooting: Evertime: The candidate column NI is compulsory.
    • Troubleshooting: Evertime: The candidate columns gender and DOB are compulsory for company types LTD or UMB.
    • Troubleshooting: Evertime: The NI number 'AB000000C' is already in use on a candidate of the same type (PAYE/Ltd/Umbrella) in this agency
    • Troubleshooting: Evertime: The Rate_Type_ID column was empty
    • Troubleshooting: Evertime: This agency has no Import Incoming Destination container name setting configured.
    • Troubleshooting: Evertime: This candidate is already PAYE and you cannot switch a candidate using the import.
    • Troubleshooting: Unable to set Candidate Start Date. Candidate (XXXXX) must have a Start Date that is greater than it's Date of Leaving. Relates to: 'Date_Of_Leaving'.
    • What Are The Evertime Communication Method Options?
    • What is Enable FTP setting in Evertime FTP Configuration?
    • What is the Combi Type column in the EVERTIME FTP COMBI RESPONSE FILES section?
    • What is the Date / Time column in the EVERTIME FTP COMBI RESPONSE FILES section?
    • What is the Evertime FTP Combi Response Files section?
    • What is the Next Sync in Evertime FTP Combi Response files section?
    • What settings are available under the Evertime Settings section?
    • Where Can I Find The Combi Warnings?
    • Where do I find Evertime response file from the Combi file upload in Evertime?
  • Idibu
    • How do I get my ID & Secret for idibu?
    • How do I post a Job/Vacancy to Idibu
    • How do I setup Idibu ID and Secret in CentricFlow?
    • How do I setup the Application URL for Idibu?
  • Daxtra
    • Daxtra: Getting started with Daxtra.
    • Daxtra: How do I enable Daxtra?
    • Daxtra: How do I import the skills that have been detected by Daxtra?
    • Daxtra: How do I parse a CV?
    • Daxtra: How do I see which consultant has parsed a CV?
    • Daxtra: What happens if it's unable to parse their name?
    • Daxtra: What happens if the candidates email already exists?
    • Daxtra: What information can be included in a Parsed CV?
    • Daxtra: What is Daxtra?
    • Daxtra: Where can I view the parsed CV?
  • InTime
    • Adding Pay Elements for InTime
  • SMS
    • Failed to send SMS to Candidate ID #840328 with mobile number: . ERROR: INVALID_RECIPIENT
    • Failed to send SMS to Candidate ID #844640 with mobile number: XXXXXXXXXXXX. ERROR: INVALID_RECIPIENT
    • SMS: How to view cost of SMS before sending SMS texts?
    • Troubleshooting: Failed to send SMS to Candidate ID #(xxx) with mobile number: . ERROR: Invalid recipient
  • FTP
    • What is an FTP username?
    • What is FTP (File Transfer Protocol)?
    • What is FTP password?
    • What Is FTP Server?
  • Client Journeys
    • Clients: Workflow for Timesheet Approval
    • Clients: Workflow for VMS
    • What are the Client Journeys?
  • Candidate Journeys
    • Candidates: Submitting an Online Timesheet Video
    • Candidates: Workflow for adding Availability via the Automated Availability
    • Candidates: Workflow for Expiring Compliance Documents
    • Candidates: Workflow for Online Timesheets
    • What are the Candidate Journeys?
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