Troubleshooting: Consultant Email Settings Not Working SMTP Error: Could not authenticate

Issue:

When trying to send an email as a Consultant in CentricFlow there is a message saying SMTP Error: Could not authenticate in the Error Log sent via email.

Solution:

This most likely mean that the Consultant Email Settings within CentricFlow are incorrect.

Please could you follow these help articles below that will explain how you can set emails in CentricFlow:

1. How to I setup our Emails within CentricFlow?

If you are using SMTP email settings then use this link:

https://hub.centricflow.co.uk/knowledge-base/consultants/how-to-i-setup-our-emails-within-centricflow/

2. Setting up your email (Via Microsoft365)

Alternatively, if you are using your Outlook email account to send emails you should follow these steps instead:

https://hub.centricflow.co.uk/knowledge-base/emails/setting-up-your-email-via-microsoft365/